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Betboo supports responsible gaming and provides a structured Self-Exclusion framework alongside Time-Out options. This policy explains how to activate Time-Out and Self-Exclusion, the durations available, the effects on your Betboo account and payments, and the support available to you.
A Time-Out offers a short, reversible break from playing. When a Time-Out is active, you may not place bets, deposit, or withdraw funds, and access to Betboo products is restricted for the chosen period. Time-Out periods are set in the Account Profile and can be revoked only after 24 hours from the initial request. Upon expiration, the Time-Out ends and access to betting resumes automatically.
Self-Exclusion is a longer term pause that prevents gambling activity for a fixed period or permanently. You may choose one of the following durations: 6 months, 1 year, 2 years, 5 years, or permanent. During Self-Exclusion, deposits and withdrawals are blocked and access to Betboo products is disabled for the duration chosen. Marketing communications are withheld for the period of Self-Exclusion and Betboo makes reasonable efforts to detect and prevent circumvention of the exclusion.
To initiate Self-Exclusion, log in to Betboo and navigate to My Account > Self-Exclusion. Select the desired duration and confirm your choice. If you cannot access the account, you may lodge a Self-Exclusion request by contacting Betboo Customer Support. A cooling-off step of 24 hours accompanies the initiation, after which the available exclusion periods are confirmed. The selected duration cannot be altered during the period. If you do not provide confirmation within 24 hours after the cooling-off, the request may be reviewed and the status updated accordingly.
During Self-Exclusion, you will be prevented from gambling on Betboo for the duration of the period. Deposits and withdrawals are disabled, and access to Betboo products is restricted. At the end of the period, the account is automatically reactivated unless you choose to extend the Self-Exclusion. Betboo will not distribute promotional material to excluded accounts during the period.
Requests to revoke Self-Exclusion before the end of the chosen duration may be considered at Betboo’s sole discretion. Revocation requires written or electronic notice and is not guaranteed. Reactivation occurs automatically at the end of the selected period. Betboo provides guidance on responsible gaming and directs users to suitable support services as needed. If you experience difficulty managing gambling, seek professional help and consider ongoing protective measures.
Betboo offers financial protection tools within the My Account area. You may set personal limits on deposits, losses, and wagering, and you may adjust or remove these limits subject to policy. If you exceed a pre-set limit, further betting actions may be restricted. Changes to limits or exclusions require written or electronic notice, and Betboo reserves the right to approve or deny such requests. While Betboo will strive to avoid marketing communications to excluded users, the company cannot guarantee removal from all third party channels.
If you feel at risk of gambling problems, contact Betboo customer support for information about Time-Out and Self-Exclusion and for guidance on next steps. Betboo encourages seeking help from licensed problem gambling support services in your jurisdiction. Underage gambling is strictly prohibited; Betboo enforces age verification and complies with applicable age restrictions.
Betboo maintains records of all Time-Out and Self-Exclusion actions for regulatory compliance and to prevent circumvention. In connection with Self-Exclusion, Betboo may terminate or suspend related account activities as required by policy. Users should avoid creating new accounts to circumvent exclusions and should uninstall related Betboo apps or disable notifications during exclusion periods.