Privacy Notice

Betboo (“we”, “us”) processes your personal data in connection with the Betboo Website and related services. This Privacy Notice explains the purposes and lawful bases for processing, how we safeguard your information, the recipients that may receive your data, your rights, and how to exercise them. The Notice applies to residents of all jurisdictions where Betboo operates, in accordance with applicable data protection laws.

Data Controller and Contact Details

Betboo is the data controller for the personal data processed through the Betboo Platform. For inquiries about this Notice or to exercise your rights, contact Betboo’s Data Protection Team via the channels published on the Betboo Website. Where applicable, Betboo may designate data processors who perform processing activities on our behalf under written arrangements that require compliance with this Notice.

Categories of Personal Data We Collect

• Identity Data: name, date of birth, government-issued identification where required for age verification or identity confirmation.
• Contact Data: email address, postal or billing address, telephone number.
• Financial and Transaction Data: payment method details, transaction history, deposits, withdrawals, bonuses, and related financial records.
• Technical Data: IP address, device type, operating system, browser information, and location data derived from IP.
• Profile Data: username, login credentials, preferences, and interactions with Betboo services.
• Usage Data: information about how you use the Betboo Website and services, including game activity and response times.
• Marketing Data: preferences for receiving marketing communications and responses to campaigns.
• Communication Data: records of correspondence with Betboo via customer support and other channels.

How We Use Your Personal Data

• To provide and administer Betboo services, verify identity and age, and process payments.
• To manage accounts, respond to inquiries, and deliver customer support.
• To detect and prevent crime, including anti-money laundering, anti-fraud measures, and responsible gambling controls.
• To carry out compliance with legal and regulatory obligations and to protect the security of our systems and users.
• To conduct analytics and risk assessments to improve and tailor services, while maintaining proportionality and privacy.
• To communicate with you about changes to our services, policies, and important notices.
• To process marketing activities based on consent or legitimate interests, with mechanisms to opt out.

Legal Bases for Processing

• Contractual necessity: processing required to provide Betboo services and fulfil our contractual obligations.
• Legitimate interests: processing necessary for our legitimate interests, provided these do not override your privacy rights.
• Legal and regulatory obligation: processing required to comply with applicable laws, including gambling‑related regulations, anti‑money laundering, and consumer protection rules.
• Consent: processing based on clear, informed consent where required, such as marketing communications and certain profiling activities.

Data Sources and How Data Is Collected

• Direct interactions: information you provide when registering, updating your profile, making payments, or contacting Betboo.
• Website activity: data generated by your use of the Betboo Website and services, including game selections and session data.
• Surveys and feedback: information you provide in surveys or feedback channels.
• Third parties and partners: data sourced from service providers, payment processors, and regulated partners as permitted by law.
• Cookies and tracking: data collected via cookies and similar technologies, subject to your selections and applicable law.

International Transfers and Storage

Betboo may transfer and process your personal data in jurisdictions outside your country of residence, including jurisdictions outside the European Economic Area, where data protection laws may differ. We implement appropriate safeguards, including contractual protections and applicable transfer mechanisms, to ensure personal data receives a standard of protection equivalent to that required by applicable law.

Data Security

We maintain technical and organizational measures to protect the security and integrity of your personal data. These measures include encryption in transit using SSL/TLS, encryption at rest where appropriate (including AES‑256 where applicable), access controls, regular security assessments, and incident response protocols. Access to personal data is restricted to personnel with a legitimate need to know and subject to strict confidentiality obligations.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Notice and to comply with legal, regulatory, and internal requirements. In general, Betboo retains data for a minimum period of five years after the end of the customer relationship, unless a longer period is required or permitted by law, or for the purpose of defending or pursuing legal claims, regulatory reporting, or fraud prevention.

Your Rights

• Right of access: you may obtain confirmation of whether we process your personal data and access to that data.
• Right to rectification: you may request correction of inaccurate or incomplete data.
• Right to erasure: you may request deletion of data in certain circumstances, subject to legal obligations and legitimate interests.
• Right to restrict processing: you may limit processing in certain situations, for example while disputing data accuracy.
• Right to data portability: you may request a structured, commonly used, and machine-readable copy of your data.
• Right to object: you may object to processing based on legitimate interests or for direct marketing, subject to applicable limitations.
• Right to withdraw consent: you may withdraw consent for processing activities that rely on consent.

Marketing and Preferences

You may opt out of marketing communications at any time. We will not rely on consent for marketing purposes indefinitely; you can adjust preferences in your Betboo account settings or contact Betboo to withdraw consent or object to such processing.

Children’s Privacy

The Betboo Website is not directed at individuals under 18, and Betboo does not knowingly collect personal data from persons under 18. If we become aware that data has been provided by a person under 18, we will take steps to delete the data and prevent its further collection.

How to Exercise Your Rights and Contact Betboo

To exercise any of your rights, or for questions about this Privacy Notice, contact Betboo’s Data Protection Team via the contact options available on the Betboo Website. For identity verification purposes, Betboo may require additional information before processing a request.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. We will publish any material changes on the Betboo Website and, where required by law, provide notice or obtain your consent prior to the changes becoming effective.